Refund Policy
Payment and product refund policy.
Refund Policy Summary
7 Days
Return Period
3-5 Days
Processing Time
100%
Refund Amount
Accepted Refund Cases
Defective or Damaged Product
If you received a damaged or defective product, you can request a full refund within 7 days of receipt.
Product Not as Described
If the product is materially different from the description or images in the store, you are entitled to a refund.
Wrong Product Received
If you received a different product than what you ordered, you can request a refund or exchange.
Product Not Received
If you did not receive the product within the specified period (15 days maximum), you can request a full refund.
Non-Acceptable Refund Cases
Change of Mind or Dissatisfaction
Products cannot be returned simply because you changed your mind, unless there is a defect or non-conformity.
Damage Due to Misuse
Products damaged due to misuse or negligence by the customer cannot be returned.
Custom or Personalized Products
Made-to-order or personalized products cannot be returned unless there is a manufacturing defect.
Refund Request Steps
Contact the Merchant
Contact the merchant directly via platform message or WhatsApp to explain the issue and request a refund.
Provide Evidence
Attach photos or videos showing the problem to support your request.
Return the Product
If the merchant agrees to the refund, return the product in its original condition with all accessories and packaging.
Receive Your Refund
After the merchant receives and inspects the product, the refund will be processed within 3-5 business days.
In Case of Dispute
If you cannot reach an agreement with the merchant, contact our support team to mediate. We will review evidence from both parties and make a fair decision within 48 hours.
Contact Support Team